Frequently Asked Questions
General Questions
What makes Based different from other men’s grooming brands?
Based isn’t just about styling — we put your health first. No endocrine disruptors, no synthetic dyes, no cheap fillers. Only clean, high-performance formulas that deliver results without harming your skin, scalp, or hormones.
Are Based products really non-toxic?
Yes. Every formula is built with naturally derived ingredients, rigorously selected to avoid parabens, phthalates, synthetic preservatives, or any hidden trade-offs. If it’s not safe, it doesn’t go in.
Why is it important to use non-toxic hair & skincare products?
Many everyday grooming products are loaded with synthetic compounds that can irritate skin, damage the scalp barrier, or even disrupt hormonal balance over time. Based formulas protect both your appearance and your long-term health.
Why do your products cost more than drugstore options?
Because we only use premium, health-forward ingredients — botanicals, anti-inflammatory actives, barrier-safe cleansers — that cost more but perform better. We’re focused on results that last, not cheap fixes.
Who is Based for?
Men who want to look great and feel confident in what they put on their body. Whether you're an athlete, student, parent, or professional — if you care about grooming without compromise — Based is built for you.
What if I have a sensitivity or reaction?
We want you to feel safe. That’s why we offer a 60-day money-back guarantee. If a product doesn’t agree with you, no stress — we’ll take it back (see Returns section).
Product / Hair Questions
Which hair types work best with the Sea Salt Spray (and other Based styling products)?
Our Sea Salt Spray is ideal for straight to wavy hair that needs lightweight texture, volume, and a natural matte finish. But our full line is designed to support a range of hair types — check each product’s description for guidance.
Will the Sea Salt Spray dry out my hair?
Not with ours. We avoid alcohol overloads and synthetic salt blends. Instead, we balance real sea salt with aloe vera, glycerin, and conditioning actives to give texture without stripping your hair.
Does it provide hold or just texture?
It’s a light hold / texturizing product. It won’t replace a clay or pomade, but it’s perfect as a pre-styling boost or when you want control without stiffness.
Can I use it every day?
Yes. Our formulas are lightweight, with minimal buildup — safe for daily use without irritation or weighing hair down.
How should I apply it for best results?
Spray onto damp or dry hair (3–5 pumps), scrunch to activate texture, then let air-dry or use a diffuser/blow dryer lightly. Use alone or before applying other styling products.
Can I layer Based products (e.g. Sea Salt Spray + Clay)?
Absolutely. Our products are designed to complement each other. You can layer styling products to tailor hold, texture, or finish as you like.
Shipping & Returns
Do you ship internationally / outside Europe?
No — currently we only ship within Europe. Orders from the U.S., Asia, Australia, etc. won’t be accepted.
What are your shipping zones and costs in Europe?
We offer standard and express delivery across Europe. Shipping cost depends on your location and order value; we display full shipping pricing at checkout.
How long does delivery take?
Typically 3-7 business days, depending on your country and your selected shipping speed. Remote or non-EU locations may take longer.
What is your returns / refund policy?
We offer a 60-day money-back guarantee. If you’re not satisfied, contact us within 60 days for a refund (minus return shipping if applicable). Products should be unused or minimally used; ensure they’re properly packaged when you send them back.
What if my package is lost or damaged?
If you don’t receive your package or it arrives damaged, contact us immediately with your order number and photos. We’ll either resend or refund, depending on the situation.